Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

• Identity and contact data: your name, email address, phone number, and delivery address when you register, place an order, or contact us.
• Order and transaction data: the items you purchase, order history, payment amounts, delivery preferences, and shopping list details submitted via our market errand service.
• Payment data: card and bank information processed through our third-party providers Paystack and Flutterwave. Market Share does not store card numbers or bank account details on its own systems.
• Usage and device data: information about how you browse our website, including your IP address, browser type, device type, and pages visited. This is collected via cookies and analytics tools.
• Communication data: messages you send us via WhatsApp, email, or our errand request form.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your orders, bulk slot purchases, and market errand requests.
• To send order confirmations, delivery updates, and payment receipts via SMS, WhatsApp, or email.
• To send marketing communications about deals, new bulk listings, promotions, and service updates — only where you have opted in to receive these.
• To handle customer service requests, complaints, and refunds.
• To improve our website, platform, and services based on how users interact with them.
• To comply with our legal and regulatory obligations in Nigeria.

3. Email and SMS Marketing

If you subscribe to our mailing list, opt in on our website form, or have previously purchased from us, we may contact you with relevant promotional messages including deal alerts, bulk buying notifications, and platform updates.

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link in any email we send you, or by contacting us directly at jalettgroup@gmail.com. Opting out of marketing does not affect transactional messages related to your orders.

4. Sharing Your Information

We do not sell, rent, or trade your personal data to any third party. We may share your information only in the following limited circumstances:

• Logistics and delivery partners: we share your name, phone number, and delivery address with our dispatch and delivery team solely to complete your order.
• Payment processors: your payment information is shared with Paystack and Flutterwave to process transactions securely. These providers are governed by their own privacy policies and security standards.
• Email and SMS service providers: platforms such as Brevo, Mailchimp, or Termii may hold your email address or phone number on our behalf to send communications. They process data under strict data processing agreements.
• Legal requirements: we may disclose personal information if required to do so by Nigerian law, court order, or regulatory authority.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes set out in this policy. Order data is typically kept for a minimum of three years for financial record-keeping. You may request deletion of your data at any time (see Section 7).

6. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. All payment processing is handled by PCI-DSS compliant providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Rights

As a user of Market Share, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal obligations.
• Withdraw consent to marketing communications at any time.
• Object to or restrict how we process your data in certain circumstances.

To exercise any of these rights, contact us at jalettgroup@gmail.com. We will respond within five business days.

8. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and understand how visitors use the site. You can disable cookies in your browser settings at any time. Disabling cookies may affect the functionality of some parts of the website.

9. Children's Privacy

Market Share is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the Last Updated date at the top of this page. We encourage you to review this policy periodically.